Wednesday, July 10, 2019

SCHHCA Tech Updates

June 28, 2019 
"Tech Launch Upgrades"  email from SCHHCA eNewsletter
The Board of Directors met with AAM Chief Information Officer Eric Parsons last week to review the list of requested custom features for the community website. Adding specialized enhancements specifically for Sun City Hilton Head requires extra funds for development, which the Board took into consideration during their discussions with AAM.

After carefully reviewing the cost of each special alteration, the Board approved the development of the following website features:
  • The addition of the "Hometown" field to the online Resident Directory. Development of this feature is expected to begin in the fourth quarter of 2019, which is after resident data has been exported for publication in the 2020 printed Resident Directory. As such, the hometown field will not appear in the printed phone book until 2021. 
  • Single sign-on between the community website, eTrak, and Paylease. This upgrade means that residents will only need one login to access the website, purchase tickets online, and pay bills online. Development of the single sign-on feature is expected to begin in the fourth quarter of 2019.

At this time, the Board did not approve the following features for being too cost prohibitive:
  • Adding classifieds to the website. Residents are encouraged to post on the Yemassee Crafts Center bulletin board or use online resources, such as the SCHH Buy Sell Trade Facebook group. Please be aware that the Facebook group is not affiliated with or managed by the Community Association.
  • The ability to search for clubs and groups by name in the community website
  • The ability for clubs and groups to import membership lists to their individual webpages

From "The Week Ahead" March 11, 2019
Tech Help Sessions are Full
The weekly Tech Help sessions scheduled for March are full. If you have questions about using the new technology, please email You do not have to be registered for the community website in order to email your questions. For billing assistance, please call the AAM Customer Service line at (866) 516-7424.

From "The Week Ahead" March 1, 2019 
The Community Association appreciates your support and patience as we transitioned to the new software systems over these early months of 2019. Staff has noticed fewer questions from residents as everyone gets accustomed to using the new programs. As such, Tech Update emails will be sent as needed as opposed to the bi-weekly schedule. Staff may also post important announcements to the scrolling website ticker if the situation arises.

Weekly Tech Help sessions will continue throughout March. Sessions will be available in the mornings only from 9-11 a.m. Fridays, March 8, 15, 22 and 29 in Pinckney Hall. Appointments are required; sign up in the Seminar Binder at Lifestyle Services. Walk-in appointments are not available.

AAM All Access Updates
The AAM All Access app has been updated to include a current room schedule and the ability to view upcoming room schedules. The update also enhances the app’s maintenance request feature. You will now receive email updates about your maintenance request if it is submitted through the AAM All Access App.

Website Updates
The Association staff and AAM’s IT team continue to make tweaks to the community website. For example, pages in the Community Library were recently renamed to stay consistent with language used with the previous website. Additionally, staff has taken on the project of retitling and reorganizing the massive library of documents available online. When documents were transferred from the previous site, the new website automatically organized documents in alphanumeric order. Please remain patient as the Association addresses this issue. It requires staff to develop a new naming convention and then rename every document according to the new format.

The web developers also researched the possibility of making the website search function more user friendly. In the meantime, the developers have provided these search tips to assist with using the current feature.

Website Search Tips
When entering search criteria, please note the following guidelines:
  • Enter one or more words. The search will treat anything separated by spaces as distinct words and will return results containing at least one occurrence of at least one of the words you enter.
  • You may use either uppercase or lowercase letters, as the search is not case-sensitive.
  • You may search for any word except for those in the exception list (a, an, and, as, and other common words). Words in the exception list are ignored during a search.
  • Punctuation marks such as the period (.), colon (:), semicolon (;), and comma (,) are also ignored during a search.
Once you have entered your search criteria, click the Search button. The results will then be displayed.

After you have entered your search criteria and selected the Search button, the results of your search will be displayed. Remember, the search will treat anything separated by spaces as distinct words and will return results containing at least one occurrence of at least one of the words you enter.

You can search through specific items that appear in the Community Library. Click on Documents or Forms from Resident Central, then use the Search function to locate a word or phrase.

Once the item is in view, click View Online. A separate window will open and the word or phrase you typed will be highlighted.

Daylight Saving Time
Daylight saving time begins 2 a.m. Sunday, March 10. As a result, the AAM Customer Service Line hours will shift to 8:30 a.m.-8 p.m. EST at (866) 516-7424.

Tuesday, July 9, 2019

FAQs-Class Registration and More! "A Work in Progress"

How Do I Register For a Class? 
You can register for classes at any time. Just go to the club website,( click on the CLASSES tab, and then click on the Class Session you want. This takes you to the Eventbrite site. (We contract with them to manage our sales.) You need to click on REGISTER to see classes. Choose whichever classes you want to take. Click on CHECKOUT and follow directions to complete your order.

If you have never registered for a  class before you can go to any help session or ask the monitor for help. Registration for individual classes ends 30 minutes after the start of the class as long as there are still seats available.

All classes are held in the Computer Room in the Townsquare.

What is Eventbrite and why do you use them?
Eventbrite is an event management and ticketing website. With around 500 seats in classes during the month, it manages and collects the class fees through CREDIT CARDS. 

Can I use my CAM card for classes?
No, Eventbrite has nothing to do with Sun City Hilton Head CA.

I have an Idea for a Class OR I want to teach a class. Who do I contact?
Contact Debbie Dennis, Education Chair at

What is a Computer Club CA?
A volunteer is interested in helping club members increase technology skills by assisting individual students during classes taught by skilled instructors. For more information:  Contact - Judy Raney, Computer Club CA Co-ordinator           

Coming Soon!
What is a Monitor? How do I become one?
How do I become a Helper?
Where do I find Presenter Notes?

Thursday, April 11, 2019

Hearing/Technology/New Law and YOU 04-11-2019

Click HERE to find Don Avedon and Mary Reynolds' presentation.

Click HERE  to find John Rotty's presentation.

Thursday, November 15, 2018

Jeff Glazer's Cutting the Cord General Meeting 11/15/2018

Directions to Download 
Jeff Glazer's Excellent Presentation 
on Cutting the Cord

  1. Go to
  2. Click the “Class Notes” link
  3. Posted there will be a copy of this presentation in PDF form plus recent presentations that he has made to other groups and classes
  4. The PDF files can be downloaded and have active web links
  5. He also recommends checking out his password system